Refund Policy

This Refund Policy applies to purchases of digital IT consultancy and related services from MKK Digital Services (Sahil Farooqui). It is designed to be consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and with fair trade practices under Indian law. See also Legal Compliance and Cancellation Policy.

1. Eligibility for refund

• Before work starts: Full refund if you cancel within 24 hours of payment and we have not started delivery or shared project materials.
• After kickoff: Partial refund may be offered for unused hours or undelivered milestones, at our reasonable discretion, after deducting value of work already performed.
• Completed deliverables: Services already delivered (live website, reports, completed consulting sessions) are generally non-refundable.
• Duplicate / failed payments: Accidental double charges or failed gateway transactions are refunded after verification (usually 5-9 business days).
• Deficient service: If service is deficient under applicable consumer law, we will remedy, re-perform, or refund as appropriate after review.

2. How to request a refund

Email support@mkkplayers.com or call +91 9990425201 with your name, mobile, order ID / payment UTR, package name, and reason. We aim to acknowledge within 48 business hours.

3. Refund timelines (TAT)

• UPI / wallet: typically 1-3 business days after approval
• Cards / net banking: 5-9 business days (depends on your bank)

4. Mode of refund

Approved refunds are processed to the original payment method / UPI account used for the purchase, subject to banking and payment system rules (Payment and Settlement Systems Act, 2007 and RBI/NPCI frameworks).

5. Merchant contact

Sahil Farooqui · MKK Digital Services · C68 Shaheen Bagh, Okhla, New Delhi 110025 · support@mkkplayers.com · +91 9990425201

Last updated: July 2026