Managed Support · SKU MKK-SUP-001
Monthly Tech Support Retainer
Digital service · Sold by MKK Digital Services (Sahil Farooqui) · New Delhi, India
₹4,999
Price in INR. Applicable taxes as per law. One-time purchase unless noted as retainer.
Product overview
Monthly retainer for small businesses that already have a website or simple web app and need a reliable technical contact. Includes monitoring of basic uptime (where access is given), security plugin/update guidance, content text updates, and bug fixes within a monthly hour bank. Ideal after launch when you do not need a full-time developer.
Who this is for
- Businesses with a live website needing monthly care
- Owners who want a single point of contact for small tech issues
What is included
- Up to 6 hours of technical work per month
- Priority WhatsApp/email support during business hours (10AM–10PM IST)
- Bug fixes for existing website/app pages we can access
- Content updates (text/images) within the hour bank
- Guidance on backups and basic security hygiene
- Monthly short status note of work done
What is not included
- New full product builds or large redesigns (quoted separately)
- Server/hosting bills
- 24×7 on-call SLA or guaranteed 1-hour response
- Work exceeding 6 hours/month without a top-up purchase
Delivery, support and validity
- Delivery timeline
- Retainer starts within 2 business days of payment confirmation.
- Delivery mode
- Remote support via email/WhatsApp and scheduled calls as needed.
- Support
- Included for the purchased calendar month.
- Validity
- 1 calendar month from activation date. Unused hours do not roll over unless agreed in writing.
- Refund note
- Cancel before activation for full refund. After activation, fee is non-refundable for the started month.
What you need to provide
- Hosting / CMS / admin access (or screen-share)
- List of priority issues at month start
How to buy
- Click Add to Cart or Buy Now (no login required)
- Review items on Cart
- Checkout with name, email, mobile
- Place order and pay with UPI
- We confirm and deliver as per timeline above
Merchant details
Legal name: Sahil Farooqui
Brand: MKK Digital Services
Address: C68 Shaheen Bagh, Okhla, New Delhi 110025, India
Email: support@mkkplayers.com
Phone: +91 9990425201
Hours: Mon–Sun 10:00 AM – 10:00 PM IST